FREQUENTLY ASKED QUESTIONS/HELP

1. Why this site has been designed for?
Ans. This site has been designed for the purpose of making data w.r.t. billing and payment
       made by the third party consumer, available at internet so that third party consumer
       may have direct access to the data and he need not have to go to Town Services
       Department of Bhilai Steel Plant, SAIL for enquiring about the billing and payments made.

2. What is the meaning of Third Party?
Ans. Third Party means the consumer of the Bhilai Steel Plant who is being billed for the facilities
       like electricity supply,accommodation, shops, water etc by Town ServicesDepartment,
       Bhilai Steel Plant. This includes non-BSP employee residents, Shopkeepers, Institutions etc.

3. What are the facilities/provisions available at the Third Party Billing Query System?
Ans. Third party can get them registered and have access to the data related to the all unpaid bills
       and payment made during the Financial Year. The system provides facility of printing of
       current monthly electricity and Revenue (other than electricity) bills.

4. What is the necessary information required at the time of registration?
Ans. The third party should know the consumer number allocated to him by the BSP
       Consumer number is displayed in the electricity bill as well as in the Revenue Bills.
       After entering the consumer number the party has to fill the information sought on
       the next screen and choose user name and password of their choice. Also hint
       question may be filled up for retrieval of forgotten password. After registration is
       complete, third party can login to the portal and access the relevant data related to
       the consumer number.

5. What are the steps required at the time of registration?
Ans. Following are the steps of registration...

      Step1 :- click on New user registraion.

      

      Step2:- Enter consumer no printed on your bill.

      

      Step3:- The Registration screen will open up.Please enter following information.
                 User ID for Future Login.
                 Choose New Password.
                 Re-enter Password to Confirm.
                 Local/Permanent Address.
                 Mobile No (without prefix).
                 Date of Birth.
                 Gender.
                 Merital Status.
                 Hint Question.
                 Hint Answer.
                 Valid e-mail ID.

      

Press Submit.If registration is successfull a message will be displayed as follows.

      

6. What are the steps of recovery of forgot password ?
Ans.Ans. Following are the steps of registration...
      Step1 :- click on Forgot Password.

      

       Follwing Screen displays.

      

       After entering the consumer number, user id, hint question & hint answer press submit
       Next screen displays.

      

Press Submit.If password change successfull a message will be displayed as follows.

      

7. What are the other facilities available on the website ?
Ans. Third party consumer and others can give their feedback and suggestions apart form the
       complaints related to the billing i.e.
       Registered user can view status of his/her complaint.
       Registered user can give feedback related to complaint handling.
       Registered user can update his/her profile/personal informaton.
       Registered users can broadcast message on website.
       Registered user can view latest billing related updates/circulars updated by BSP.

8. What are the other facilities available on the website ?
Ans. Third party consumer and others can give their feedback and suggestions apart form the
       complaints related to the billing i.e.
       (i) Registered user can view status of his/her complaint.
       (ii) Registered user can give feedback related to complaint handling.
       (iii) Registered user can update his/her profile/personal informaton.
       (iv) Registered users can broadcast message on website.
       (v) Registered user can view latest billing related updates/circulars updated by BSP.

9. What are the steps of profile updation ?
Ans.Ans. Following are the steps of profile updation...
      Step1 :- After login goto MY PROFILE --> EDIT MY PROFILE
       Follwing Screen displays.

      

       change the value of the fields you want to update.
       Press Submit.If profile update successfull a message will be displayed as follows.

      

10. What are the steps of message broadcasting ?
Ans. Following are the steps of Message Broadcasting...
      Step1 :- After login click on link 'Write Message Here'
       Follwing Screen displays.

      

       Please enter name,contact no,email & your message.
       Press Submit.If message entry successfull a message will be displayed as follows.

      

11. What are the steps of Giving Feedback/Suggestion related to Billing/Website ?
Ans. Following are the steps of Feedback/Suggestion related to Billing/Website...
      Step1 :- Goto Home-->Feedback-->New Query Entry
       Follwing Screen displays.

      

       Please enter contact no,email,select feedback type & enter your query/suggestion.
       Press Submit.If feedback entry successfull a message will be displayed as follows.

      

12. How Can I View Status of Existing Feedback?
Ans. Following are the steps of Viewing Status of Existing Feedback...
      Step1 :- Goto Home-->Feedback-->Existing Query Status
       Follwing Screen displays.

      

       Please click on details button for further details of any feedback.

13. 7. How Feedback/suggestions and complaints are entertained/dealt?
Ans. On submission of feedback/complaint, it is forwarded to the concern
       person and a reference number is allocated for future follow-up and
       check the status/response. If not satisfied it can be taken to one level
       higher officer who will in-turn see that resolution is done.